About Us - Uncover Sterling Technology Solutions Excellence

About Us

We are all about blending exceptional customer care with cutting-edge IT expertise

In a world where technology is vital but often complicated, businesses like yours face a common challenge: finding an IT partner that does more than resolve technical issues. You deserve more than just reactive support and jargon-filled advice. You need a partner that understands your need for security, seamless mobility, and efficiency and that genuinely cares about your success. That's where we come in!

Founded in 2003, Sterling Technology Solutions has a rich history that blends traditional customer service values with modern IT expertise. Inspired by a family legacy of exceptional service in a small community hardware store, our CEO, Tom Blanchard, embarked on a mission to bring the same level of care and dedication to the IT industry.

Our unique selling proposition is in our ability to combine rapid response times with an uncommon level of customer service and technical expertise. All while maintaining a deep connection with our community through charitable contributions and local involvement.

Speedy resolution

Our customers often share stories of how our rapid responses and resolutions have reduced downtime and prevented potential disasters.

Customer care

We value exceptional customer service above all. Our guiding principle is putting people first and our 98% customer retention proves it.

Extensive experience

Our team of seasoned experts works hard to ensure your technology supports your business goals, enabling you to focus on what you do best.

Check out our LIVE statistics!

This data is automatically curated and updated round-the-clock with our state-of-the-art performance tracker, giving you an accurate, up-to-date picture what we're achieving for our clients.

Average Response Time

Average time, over the last 30 days, from when a customer submits an inquiry to when one of our engineers begins working on that ticket.

Average Resolution Time

This is the average time it has taken to resolve a ticket from the first contact with our engineer.

Customer Satisfaction Score

This is the percentage of tickets that our customers responded to as having done great work in the last 30 days

Percentage of Tickets Resolved without Escalation:

This is the percentage of tickets resolved by the first engineer that touches the ticket in the last 30 days.

Our story

The journey from hardware to high-tech

Long before we became a beacon of IT service excellence, our roots were firmly planted in the humble beginnings of a family-owned business. In 1946, our CEO's grandfather, Gordon Kellogg, opened a small hardware store in eastern North Carolina. This wasn't just any store; it was a community cornerstone, where every customer was treated like family.

Tom grew up immersed in this culture of efficient customer service, learning invaluable lessons from his father and grandfather. These lessons became the bedrock of Sterling Technology Solutions.

The dawn of a new era in IT solutions

The year 2003 marked a significant milestone in our journey. This pivotal moment was the culmination of our CEO's vision, shaped by his rich heritage and his own professional experiences. After working as a network administrator in Washington DC, Tom moved to Charlotte, North Carolina, with a mission.

His first project, involving a simple but transformative task of setting up a network for a small company, sparked a realization. He saw the profound impact of efficient technology solutions on business operations. This experience ignited his passion to empower businesses through technology, leading to the birth of Sterling Technology Solutions.

Pioneering the future of IT services

Our inception wasn't just about starting a business; it was about revolutionizing how small to medium-sized businesses leverage technology for growth and efficiency. Since then, we have continually strived to redefine the standards of excellence in the industry.

We believe in bringing the warmth and personalized service of a small-town store to the bustling cities of Charlotte and Raleigh. Our journey is a testament to the enduring power of genuine customer care, an ethos that continues to guide us in the ever-evolving world of technology.

What makes us different from other IT support providers

Our unique approach, centered around TAM (Technology Account Management) and vCIO (Virtual Chief Information Officer) services, sets us apart. We go beyond traditional IT support provider offerings by prioritizing rapid response times, top-tier support, and an unwavering commitment to customer service.

Our journey from a family hardware store to a leading IT service provider in North Carolina, reflects our dedication to innovation and customer-centric solutions. At Sterling Technology Solutions, we're not just in the technology business; we are shaping the future of how businesses thrive through technological efficiency and exceptional service.

Transforming businesses with technology

Today, Sterling Technology Solutions stands as a testament to the evolution of managed IT services. We understand that technology is more than just tools and systems; it is the backbone of business efficiency and success.

As we continue to expand our reach in Charlotte, Raleigh and beyond, our focus remains steadfast: to offer not just technology solutions, but a partnership that values each client's unique needs.

In a world where technology constantly evolves, our mission is clear – to blend cutting-edge solutions with the timeless values of community-focused service, ensuring every client feels like a part of the Sterling Technology Solutions family.

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Community-focused service

We are passionate about giving back...

Alongside providing top-notch IT services; we are deeply committed to enriching our community. For every new customer we sign up, we make a meaningful financial contribution to local charities. One such charity is Neighborhood Hope, a beacon of support for children in low-income housing areas.

Neighborhood Hope represents a personal commitment for our CEO. With a genuine passion for helping children, Tom also actively volunteers his time with this organization, fostering relationships and creating brighter futures for these young individuals.

We are incredibly fortunate to have the opportunity to give back to the immediate community where we work. And by choosing us, you're not just opting for exceptional IT solutions; you're joining us in making a real difference in the lives of those around us.

Customer success spotlights!

Real stories, real results

One of our clients, FSI Office, was on an old server-based system running Windows Server 2003. They had a cluster of Windows Server 2003 servers that ran several crucial applications for their business. These applications included Exchange 2003, a line of business applications, file system & a Citrix remote access server. FSI was using an ancient Citrix product to remotely access their email, business application & file system. Due to the age of all the software and hardware involved, various systems would fail frequently and their business would grind to a halt. We came in, identified the problem and arranged for a cloud-based solution.

We completely eliminated the Citrix server, moved their files and line of business applications to modern server operating systems, migrated them from on-premises Exchange to Office365 and updated the version of Microsoft Office from 2003 to the latest version on ~200 computers, all in a single weekend. Most of our employees worked through the weekend to make this happen. The client could not have been happier, they mentioned that we exceeded all their expectations on the project outcome.

The Blanchard Institute has 3 locations and ~60 users. It was also common for them to login remotely via VPN. Rather than replacing their server, we migrated them to Sharepoint and converted all computers to authenticate through Azure Active Directory. This allowed them to completely eliminate their server & need for VPN connectivity.

Their users became completely mobile and could work from anywhere. They Sharepoint licensing was already included as part of their Office365 subscription, so they incurred no additional monthly fees.

Donald Automotive Group (Audi of Charlotte) was mandated by the FTC to meet a strict set of compliance requirements in order to protect customer data. Violation of these requirements results in a heavy fine. We came in and implemented an EDR, MDR, secuity awareness training, MFA on all email addresses & computers.

As a result of implementing these security features that are part of our standard stack, they were able to comply with FTC regulations.

"WOW - what a difference a good IT company can make"

What others say about us

Don't take our word for it. See how other local businesses feel about our local IT support.

"I recently had the pleasure of working with Borsalino, a Senior Project Engineer at Sterling Technology, and I must say, he is nothing short of a rockstar! His dedication to our projects and his willingness to go above and beyond to minimize our downtime while working on the firewall was truly commendable. Not only did he demonstrate exceptional technical skills, but he was also incredibly welcoming and communicative throughout the entire process."

Emily Lucas

"I've worked with Sterling Technology Solutions since 2011 and they've been everything you would want with one of the most critical parts of your business. I can say a decade later that our initial setup not only performed well in the early phases of our business, but also handled our growth over the years. It's great when your server is an afterthought when things run so smoothly. The few instances over the years that needed attention were handled promptly and professionally. Highly recommended!"

David Slawinski DDS

"Our company started working with Sterling Technology Solutions a few months ago and WOW - what a difference a good IT company can make to the day to day operations! The folks at Sterling know exactly what they are doing and they do it well without making those of us who are not IT inclined feel "less than." They are prompt, professional, and kind. I wish we had known about them sooner as it would have saved a lot of time and frustration."

Nicole Duer

"Sterling has been our company's IT support provider for almost a decade. They are reliable, creative problem solvers, and provide excellent round-the-clock service on both simple and complex IT challenges. Highly recommend them!"

Meredith Jeffries

"Our company hired Sterling two years ago and we have been extremely impressed and satisfied with the service and support we've received. Tom and his staff are professional, personable, and responsive to our needs. From day one, they have listened to us and helped us navigate our technology challenges as a growing business. Sterling Technology has been a tremendous asset for our company, and I would highly recommend this firm to anyone looking for IT services."

Matthew Sohner

"Sterling has handled the IT for my law firm for over 9 years. They are very professional, knowledgeable, and responsive. The not only do a GREAT job but are also fair with pricing. I highly recommend anyone looking for IT services to use Sterling. Tom is always available to take calls and service is very responsive."

Bringing small-town customer service to big-city IT support...