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Sterling Technology Solutions, a North Carolina based Managed Service Provider (MSP), provides its services to you subject to the following Terms of Service (“TOS”). By using Sterling Technology Solutions services, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, you should not use Sterling Technology Solutions services.
Purpose of the TOS: These TOS govern the use of Sterling Technology Solutions services and any associated software, documentation, and support services (collectively, the “Services”).
Agreement to TOS: By using Sterling Technology Solutions Services, you are agreeing to be bound by these TOS. If you do not agree to these TOS, you should not use Sterling Technology Solutions Services.
Description of Services: Sterling Technology Solutions provides a variety of services, including but not limited to, IT support, network management, software development, and data backup and recovery. The specific services provided to each client will be outlined in a separate agreement.
Limitations of Services: Sterling Technology Solutions will make every effort to provide reliable and efficient services. However, Sterling Technology Solutions cannot guarantee that the Services will be uninterrupted or error-free. Sterling Technology Solutions will not be liable for any damages caused by interruptions or errors in the Services.
Payment Terms: Sterling Technology Solutions requires payment in advance for all Services. Payment can be made by credit card, check, or wire transfer.
Fees: Sterling Technology Solutions charges a monthly fee for its Services. The specific fee for each client will be outlined in a separate agreement.
Refund Policy: Sterling Technology Solutions does not offer refunds for its Services.
Data Security: Sterling Technology Solutions takes the security of client data very seriously. Sterling Technology Solutions uses industry standard security measures to protect client data, including firewalls, encryption, and secure servers.
Confidentiality Agreement: Sterling Technology Solutions will not disclose any client data to third parties without the client’s express permission.
Service Level Guarantees: Sterling Technology Solutions guarantees a certain level of service for its clients. The specific service level guarantees for each client will be outlined in a separate agreement.
Reporting and Resolving Service Issues: If a client experiences an issue with 's Services, the client should contact Sterling Technology Solutions support team. Sterling Technology Solutions will make every effort to resolve the issue in a timely manner.
Ownership of Intellectual Property: Any intellectual property related to Sterling Technology SolutionsServices remains the property of Sterling Technology Solutions.
Restrictions on Use of Intellectual Property: Clients may not use any intellectual property related to Sterling Technology Solutions Services for any purpose other than the specific purpose for which it was provided.
Conditions for Termination or Cancellation: Sterling Technology Solutions may terminate or cancel a client’s Services at any time if the client breaches any of these TOS.
Procedures for Termination or Cancellation: If Sterling Technology Solutions terminates or cancels a client’s Services, the client will be notified in writing.
Limitations of Liability: Sterling Technology Solutions will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of Sterling Technology Solutions Services.
Indemnification: You agree to indemnify, defend and hold Sterling Technology Solutions, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these TOS.
Agreement to Resolve Disputes Through Arbitration or Mediation: Any disputes arising out of or in connection with these TOS shall be resolved through arbitration or mediation, as mutually agreed by both parties.
Governing Law: These TOS shall be governed by and construed in accordance with the laws of North Carolina, without giving effect to any principles of conflicts of law.
Jurisdiction: Any disputes arising out of or in connection with these TOS shall be subject to the exclusive jurisdiction of the courts located in North Carolina.
Entire Agreement: These TOS constitute the entire agreement between you and with respect to the use of Sterling Technology Solutions Services.
Severability: If any provision of these TOS is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
No Waiver: Sterling Technology Solutions failure to enforce any right or provision in these TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Sterling Technology Solutions in writing.
Force Majeure: Sterling Technology Solutions shall not be liable for any delay or failure in performance of its obligations under these TOS, if such delay or failure is caused by a force majeure event, such as natural disaster, war, terrorism, strike, lockout, or governmental act.
Contact Information: If you have any questions or concerns about these TOS, please contact Sterling Technology Solutions support team at inquiries@sterling-technology.com.
